There nice people and they went extra mile on my car for fixing my wire. And little bit cold inside the building and no hot spots for wifi i recommended this place they don't charge very much on the damage in the dash.
Bought me a Xm Radio Tuner and I hooked it up to my SUV glad they had it in stock !
Customer Service sucks!! Walked in to purchase a full system with us being the only ones inside. We got not hello or how can I help you. Three guys just standing at the counter talking as if we aren’t there. We had to greet them to get answers.
They stole $10 out of my car console. And didn't even finish the installation the same day. Assistant manager wouldn't give portion of money back to make it right. And nobody admitted to stealing from me. Horrible Experience!!
I've done business here a few times and they've always been polite and helpful. A couple of those times I feel like they went above and beyond what they needed to do. In a world where that kind of customer service gets harder & harder to find, it really stands out. I would definitely recommend this place.
Do not get your remote start installed here, even though Viper says they are an authorized dealer. They couldn't get it working properly in my car and I had to take it to another shop. The store manager was professional and tried to help.
MINO IS THE BIGGEST LIAR EVER, HOW IS HE ONLY THE ONLY MANAGER ON DUTY??! I CAME HERE TO GET MY RADIO FIXED AND THEY FUCKED UP MY CAR!! AND NOW THEY DONT EVEN WANT TO OWN UP TO THEIR MISTAKES! CALLED AND TALKED TO MINO AND SAYS HE CANT DO ANYTHING ABOUT IT! IM SHOCKED THAT HE IS EVEN A MANAGER. IT SEEMS LIKE THEY ARE JUST HIRING UNQUALIFIED PEOPLE FOR THE JOB. WHATEVER YOU DO, DONT COME HERE. THE HOOKER ON COLFAX WOULD GIVE BETTER SERVICE THEN THESE CHUMPS! QUALITY AUTO SOUND?? MORE LIKE QUALITY TRASH!
Asked if corporate had somewhere I could talk to customer service. The manager Mino said he's the area supervisor so if I messaged support he'd probably just call back and say we already talked. What horrible and insulting customer service.
Had a complaint and asked who I should talk to about it. Mino told me I can email corporate, but he's an area supervisor so he'll just call me back and tell me we already talked. Horribly insulting customer service.
About exactly what you expect from an off colfax spot. Don't really care for too much other than making a sale and getting you out the door.
To the owner, president John Link at F/S Inc. of Audio Express/Quality Auto/Country Dan’s Furniture & Sleep Galerry... Last week I went into this location for assistance, because the location where I got my GPS system installed was relocated. Isaac Martinez greated me, this young sale manager treated, questioned me with my concerns professionally, respectfully,and he was easy to deal with. With right to the point his answers to my needs for his assistant. I was informed to return to the store as soon as his store and district manager returned from vacation because the assistant I needed, it required a team discussions. So, I scheduled my returned to the store. When I got to the store at this time, the district Mino Garcia III and sale manager Isaac Martinez both greated professionally, respectfully with their friendly attitude to assist. Anyway, I had my GPS system rear looking mirror installed in 2015, my home is sitting on some what on a hill elevation location. The first week of August I was in the vehicle with my wife as she backed up the vehicle out from the garage and when two front wheels went over the curb, the mirror detached and fell from the windshield and the winshield cracked at the center from top to bottom. Policies, procedures and stipulations in the purchase agreements would honor the life time installation warranty and the district and sale managers owned up their part of the agreements and assisted me. At first, when they told me that I had to pay the windshield that they had put their product in and broke it, I wasn’t please with the descission for me to spent $145 for a windshield. Overall, this situation could have gone worser directions, my wife and I always try to see that the goodness in others and we were ok with it. Overall, we fell that Mino and Isaac were professional, respectful, courteous, helpful and operates without ill intentions in their heart toward us. Please commend these managers for their excellent customer services. It’s very easy to parade negatives in people, why can’t we take a minute or two, to see that there are goodness in people. At the end of the day, our human beings intentions in our hearts good or bad no one could see, but we’re all have to answer to a Higher Power up above us and all Angeles who are hovering over us daily. “Forgive and You’ll be Free”. Thanks and God bless